What happens when your wedding business grows too fast?

Operations Consulting for a Floral & Event Design Firm

CHALLENGE

Good problems to have are still problems.

A luxury floral and event design firm with a daily flower delivery retail shop grew too fast.

The increased level of volume, added operational complexity, and unexpected issues that came with the newfound success magnified the cracks in their business infrastructure.

Think Splendid was brought in to help them fix their operations so they could manage the overnight growth in a proactive and healthy way . . . and stop burning through cash.

SOLUTIONS

Deep Dive

We conducted an in-depth assessment of the floral and event design firm’s operating procedures, workflow, supply chain, financials, and human resources processes.

From there we identified areas to cut costs, increase profitability, and diversify in order to protect against the volatility of the floriculture industry and floral supply chain.

New Pricing Based on Real Numbers

We implemented new pricing and revenue strategies that accounted for the real cost of doing business including commercial property overhead, supplies, packaging, production, installation, transportation, and labor, as well as the creative process used in developing design concepts.

$100k in TURNOVER savings

We developed training and onboarding policies for new employees and any subcontracted freelancers.

We also conducted team building exercises to strengthen communication between the staff, increase workplace satisfaction, and improve employee performance.

This increased employee retention by 87% over the next two years, saving the company more than $100k in turnover costs.

CAPABILITIES

OPERATIONS

• End-to-End Operations Audit
• Business Process Redesign
• Operational Efficiency
• Procurement Analysis
• Supplier Assessment
• Supply Chain Management
• Change Management
• Business Unit Strategy

PRICING & Revenue

• Value Creation Strategy
• Profitability Analysis
• Margin Maximization
• Luxury Pricing Strategy
• Luxury Retail Pricing Strategy
• Cost-Benefit Analysis

People & Culture

• Leadership Development & Training
• Team Training
• Talent Onboarding Strategy
• Talent Motivation Strategy
• Talent Retainment Strategy
• HR Materials & Asset Development